After being on the phone with the folks at GoDaddy and Vistaprint, one in each ear since about 2 p.m. MST, Kay and I are both tired and flustered.
Both the site and email went down this afternoon and the customer service at Vistaprint has no real authority in technical problems. They must send an email to the real technical support folks who then get it from somewhere in a queue, a process which we have been told could take days.
I thought we might be able to find the problem at GoDaddy since they are the registrar for the website. And, if the problem was with them their customer service has the tools and authority to make repairs right then and there in contrast to Vistaprint.
Luckily the problem was with GoDaddy and it has just now been resolved. Though any email sent to us after that time just went poof in the world wide web never to be seen, or found. It could always be worse. The idea of a company not having customer service folks who can actually serve customers no matter if they are sitting in India, Jamaica, Tango, wherever is a bit of a bother and seems wrong in this day and age. Oh, well, go figure.
The bottom line is we are back on line as of now.